The diagnostic is the starting place for any ERP project—where real requirements and discovery first takes place. While most other software vendors ask you to purchase the software based on a few fancy scripted demos and hard sales tactics by their sales team before they conduct this diagnostic, we ask that you let us PROVE our solutions will work as you need them to within a budget that makes ROI sense before we ever try to "close the deal". This approach limits your exposure to risk and lets us openly and honestly explore your toughest challenges.
ERP Sales and Support
ERP sales is where the big bucks are in this business. Though the rest of the channel is turning its focus and resources more on the churn and burn sales and implementation strategy, we at NBN we have decided to stay true to the NAV sweet-spot by focusing our business on serving and continuously supporting hard-to-service industries with spot-on customized solutions. Our success is measured by our clients’ results, not by our sales figures.
Customized Software Tailoring
If your business is a "me too" business, you will be well served by inflexible but reasonably configurable business software—of which you can take your pick. But, if you find yourself trying to integrate a number of "best of breed" packages along with ancillary custom spreadsheets and Access databases, NAV is one of the only products out there that can reasonably be expected to replace them all with a single, integrated program running just one database. Imagine all of your business information in one place, without redundant tables—totally secure.
Hands-on Training & Implementation
Unlike sales, this area is hard to scale and everyone knows it. While there are more and more tools we use to help ramp up our clients into their new systems, nothing can substitute for our "one contact" methodology that keeps your initial diagnostic and sales team in the implementation project through go-live. We do not swap out project managers, lead implementors or trainers unless requested. This practice helps us maintain your project momentum and continuity and reduces your total project risk.
Before taking any well-directed action there needs to be clear knowledge. While it has always been relatively easy to discover which areas of your business are succeeding and which are struggling, with today's business intelligence tools it is much easier to discover exactly why. Daily executive dashboards keep everyone in tune and on the same page by exposing and distributing operational scorecards to key players via web, tablet or phone.
With any customized software, most people (and all of our competitors) will tell you it will be very expensive (if not impossible) to keep your system current with the latest released and supported version. However, the original developers of NAV started the product with this in mind—building NAV upon a multilevel architecture that enforces object isolation and clearly separates Microsoft base objects from objects that have been integrated through add-ons and end user customizations. This allows a heavily modified system to be upgraded to the latest and greatest version of NAV for a very reasonable and easily justifiable investment.